Shipping policy

Shipping & Local Pickup Policy

Last Updated: October 9, 2026

Thank you for shopping with Garden of Aromas! Customer satisfaction is our priority. We take great care in preparing, inspecting, and packaging our home fragrance products to ensure a positive shopping experience.

Please review our shipping and local pickup guidelines before placing your order.

Order Processing

All orders are typically processed within 2–3 business days, excluding weekends and holidays.

Processing times may vary during holidays, promotional events, periods of high order volume, or unforeseen circumstances.

You will receive an order confirmation email once your purchase is complete. For shipped orders, a separate email containing tracking information will be sent once your order has shipped.

Please note that processing times and shipping transit times are separate.

If we are unable to ship your order within the applicable timeframe, we will provide any required delay notifications, cancellation options, or refunds in accordance with applicable law.

Shipping & Delivery

Garden of Aromas currently ships within the United States only.

Orders are shipped using USPS or UPS, depending on the shipping method selected or available.

Once shipped, orders typically arrive within 3–7 business days.

Delivery timeframes are estimates provided by the shipping carrier and are not guaranteed unless expressly stated otherwise.

Shipping rates are calculated at checkout based on the delivery address, package details, and available shipping methods.

Free Local Pickup

Garden of Aromas is pleased to offer FREE local pickup in the Irmo, South Carolina area.

Local pickup is available by appointment only at a designated location selected by Garden of Aromas.

Pickup Guidelines

  *   Local pickup orders are typically prepared within 2–3 business days.

  *   Customers will receive a notification when their order is ready for pickup.

  *   Pickup locations, dates, and times are determined by Garden of Aromas based on availability.

  *   Customers must confirm their pickup arrangements before arriving.

  *   Orders will not be available for pickup without prior confirmation.

  *   Customers are responsible for arriving at the agreed-upon location and time.

  *   If you are unable to attend your scheduled pickup, please notify us in advance to arrange an alternative time.

Please note: Free local pickup does not include residential delivery. Pickup instructions and the designated meeting location will be provided after arrangements have been confirmed.

Pickup Verification

To ensure orders are released to the correct customer, we may request the order confirmation or order number at pickup.

If someone else will be collecting your order, please notify us in advance.

Once an order has been received and accepted by the customer or their authorized representative, Garden of Aromas is not responsible for damage caused by subsequent handling, transportation, misuse, or improper storage.

Unclaimed Pickup Orders

Customers are encouraged to collect their orders promptly after receiving notification that their order is ready.

If an order remains uncollected, Garden of Aromas may contact the customer to arrange another pickup opportunity.

Orders will not be automatically forfeited without notice. Any cancellation, refund, or other resolution for an unclaimed order will be handled in accordance with our published policies and applicable law.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us immediately. While we will make reasonable efforts to accommodate corrections before shipment, changes cannot be guaranteed once an order has been processed or shipped.

Additional shipping charges resulting from incorrect customer-provided addresses or requested reshipment may be the customer's responsibility, subject to applicable law.

Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please check the surrounding delivery area, household members, and any applicable mailroom or parcel lockers.

We recommend contacting the shipping carrier to request assistance or initiate a missing-package investigation.

Garden of Aromas reserves the right to review tracking information, carrier records, delivery confirmation, and other relevant documentation before determining an appropriate resolution.

A carrier's delivery confirmation will be considered as part of our review but does not automatically establish that an order was delivered to the correct recipient.

We do not automatically issue refunds or replacements for packages reported missing after confirmed delivery. Each claim will be evaluated individually in accordance with applicable law.

Knowingly false or misleading missing-package claims may be denied.

Damaged Products

We carefully inspect and package orders before shipment.

If your order arrives damaged, please contact us within 48 hours of confirmed delivery.

To help us review your claim, please provide:

  *   Your order number.

  *   A brief description of the damage.

  *   Clear photographs of the damaged product.

  *   Photographs of the original packaging and shipping box.

Please retain all damaged products and original packaging until your claim has been reviewed.

Verified shipping damage may qualify for a refund or replacement in accordance with our Refund & Return Policy.

Damage occurring after delivery due to mishandling, accidental breakage, improper use, or customer negligence does not qualify for a discretionary refund or replacement.

Submitting a damage claim does not guarantee approval. All claims are subject to reasonable verification.

The 48-hour notification period is intended for visible delivery issues and does not eliminate any rights relating to defects discovered later or other protections provided by applicable law.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please notify us within 48 hours of delivery.

We may request photographs of the products received, packaging, and packing materials to help verify the issue.

Verified fulfillment errors made by Garden of Aromas will be corrected at no additional cost to the customer.

Weather & Temperature Considerations

Our home fragrance products may be sensitive to extreme temperatures, particularly during warmer months.

We take reasonable precautions when packaging orders. However, prolonged exposure to excessive heat, freezing temperatures, or direct sunlight during transit or after delivery may affect product appearance or consistency.

Customers are encouraged to retrieve delivered packages promptly and store products according to the care instructions provided.

Claims involving suspected temperature-related shipping damage will be evaluated based on the circumstances and available evidence.

Returns, Refunds & Exchanges

All sales are final, except as provided in our Refund & Return Policy or required by applicable law.

We do not accept returns or exchanges solely because of fragrance preferences, changes of mind, or customer-caused damage.

Verified manufacturing defects, shipping damage, or order fulfillment errors may qualify for an appropriate resolution.

For complete details, please review our Refund & Return Policy.

View Our Refund & Return Policy

Questions or Concerns?

At Garden of Aromas, your satisfaction matters to us!

If you have questions about shipping, local pickup, or an issue with your order, please contact us through our website's chat feature or contact page.

We're committed to providing quality products, reliable service, and fair resolutions to legitimate concerns.

Thank you for choosing Garden of Aromas and supporting our small business!

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.